Privacy Policy

Last updated: November 2, 2026

1. Introduction

At Mason Givano, we respect your privacy and are committed to protecting the personal information entrusted to us.

Mason Givano is an international private aviation charter brokerage, providing services to individuals, businesses and organizations worldwide.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an inquiry, request a private aircraft charter quotation or use our services.

We handle personal information in accordance with applicable data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), where applicable.

As our services involve international clients, passengers, aircraft operators and service providers, personal information may also be processed in connection with activities taking place across different countries.

2. About Mason Givano

Mason Givano provides private aircraft charter brokerage services to individuals, businesses and organizations internationally.

We assist clients in sourcing and arranging private aircraft charter services through independent third-party aircraft operators and aviation partners.

For data protection purposes, the legal entity responsible for the processing described in this Privacy Policy acts as the data controller and is identified in the Company Information section at the end of this document.

References to "Mason Givano", "we", "us" or "our" throughout this policy refer to the business operating under the Mason Givano brand.

3. Information We Collect

We may collect and process different categories of personal information depending on how you interact with our website and services.

Personal and Contact Information

This may include:

  • Full name.
  • Email address.
  • Telephone number.
  • Business name and professional details.
  • Job title or business role.
  • Country of residence or location.
  • Communication preferences.

Charter and Travel Information

When arranging or inquiring about a private aircraft charter, we may collect:

  • Departure and arrival locations.
  • Requested travel dates and times.
  • Passenger numbers.
  • Passenger names and details.
  • Baggage requirements.
  • Catering and other special requests.
  • Travel preferences and itinerary information.
  • Relevant booking and correspondence records.

Identification and Travel Documentation

Where necessary to arrange a charter, we may collect passenger identification and travel documentation, including:

  • Passport details and copies.
  • Nationality.
  • Date of birth.
  • Visa and immigration information.
  • Other identification information required by aircraft operators, handling agents or relevant authorities.

Such information will only be requested where reasonably necessary for the relevant charter arrangement or legal and regulatory requirements.

Special Category Information

In certain circumstances, we may receive information relating to health, medical or accessibility requirements where necessary to coordinate a requested service.

This information will only be processed where an appropriate lawful basis and an additional condition under applicable data protection legislation are satisfied. Where explicit consent is the appropriate condition, we will obtain it before processing.

Payment and Transaction Information

Where payments are made in connection with a charter booking, we may process relevant payment and transaction information, including:

  • Billing details.
  • Payment confirmations.
  • Transaction references.
  • Refund information.
  • Relevant financial correspondence.

Payment card information may be processed directly by third-party payment providers. We do not intend to store full payment card details on our own systems unless expressly required and appropriately secured.

Technical and Website Information

When visiting our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Website usage information.
  • Pages visited and interactions with website content.
  • Cookies and similar tracking technologies.

4. How We Collect Information

We collect personal information through several channels, including:

  • Information submitted through website inquiry and charter request forms.
  • Direct email and telephone communications.
  • WhatsApp or other communication platforms.
  • Information provided during the charter booking process.
  • Information received from clients or authorized representatives arranging travel on behalf of passengers.
  • Information provided by aircraft operators and other service partners where necessary to facilitate a booking.
  • Information collected through cookies, analytics and other website technologies.
  • Where relevant to business development, professional contact information obtained from publicly available sources, professional networks or business information providers.

Where information is obtained from someone other than the individual concerned, we will take appropriate steps to provide the relevant privacy information in accordance with applicable data protection requirements. Where required, this will include information about the source or category of source from which the information was obtained.

5. How We Use Your Information

Personal information may be used for the following purposes:

Responding to Inquiries

To respond to charter inquiries, provide quotations, discuss aircraft availability and communicate with prospective clients.

Arranging Private Aircraft Charters

To source suitable aircraft, coordinate bookings and share necessary passenger and itinerary information with relevant aircraft operators and aviation partners.

Managing Bookings

To confirm charter arrangements, process payments, issue booking documentation and communicate important information regarding scheduled flights.

Providing Customer Support

To assist clients with amendments, special requests, operational updates, complaints and other matters relating to their charter arrangements.

Legal and Regulatory Compliance

To comply with applicable laws, aviation requirements, financial regulations, sanctions obligations and other legal responsibilities.

Website Improvement

To understand how visitors interact with our website, improve functionality, monitor performance and enhance the overall user experience.

Business Development and Marketing

Where permitted by applicable law, we may use relevant professional contact information to develop business relationships, communicate with prospective clients and provide information about Mason Givano's services.

We will respect applicable direct marketing requirements and any request to stop receiving marketing communications.

6. Lawful Basis for Processing

Under the UK GDPR, we must have an appropriate lawful basis for processing personal information. The basis will depend on the purpose for which the information is used.

Our intended approach is as follows:

Contractual Necessity

We may rely on contractual necessity where processing is required to take steps at an individual's request before entering into a contract, or to perform a contract to which that individual is a party.

This may include responding to a personal charter request, preparing a quotation, coordinating a booking and fulfilling agreed services.

Where passenger information relates to someone who is not personally entering into a contract with us, contractual necessity will not automatically apply. We will identify another appropriate lawful basis where required.

Legitimate Interests

We may rely on legitimate interests where processing is necessary for our legitimate business interests, or those of a third party, provided those interests are not overridden by the individual's rights and freedoms.

These interests may include:

  • Managing client and business relationships.
  • Responding to relevant inquiries.
  • Developing our business and services.
  • Maintaining appropriate business records.
  • Protecting our website and business operations.
  • Relevant business-to-business marketing where permitted.
  • Coordinating travel arrangements for passengers where an appropriate legitimate interest has been established.

Where we rely on legitimate interests, we will consider the impact on the individuals concerned and their reasonable expectations.

Legal Obligations

We may process personal information where necessary to comply with applicable legal, regulatory, financial or aviation-related requirements.

This may include maintaining financial records, complying with relevant legal requirements and responding to lawful requests from authorities.

Consent

We may rely on consent where an individual has freely agreed to a specific use of their personal information.

Examples may include certain marketing communications or non-essential cookies where consent is required.

Where we rely on consent, individuals may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Vital Interests

In limited circumstances, we may process personal information where necessary to protect the vital interests of an individual, such as in an emergency involving passenger safety.

Special Category Information

Where special category information, such as health information, is processed, we will also identify and satisfy an applicable additional condition under Article 9 of the UK GDPR and any other relevant legal requirements.

The lawful basis and any additional condition will be determined for the specific processing activity before the information is used.

7. Sharing Your Information

As a private aviation charter brokerage, Mason Givano works with independent third-party aircraft operators and other aviation-related service providers to facilitate charter arrangements.

Consequently, certain personal information may need to be shared with third parties where necessary to provide our services.

These parties may include:

Aircraft Operators

Passenger names, travel documentation, itinerary information and other relevant details may be shared with the aircraft operator responsible for operating the flight.

Aviation and Ground Service Providers

Information may be shared with handling agents, ground transportation providers, catering companies and other service providers where necessary to fulfill requested arrangements.

Payment Providers

Relevant transaction and payment information may be shared with payment processors and financial institutions to facilitate payments and refunds.

Technology and Website Providers

We may use third-party providers for website hosting, email communications, customer relationship management, analytics, data storage and other business operations.

Professional Advisers

Where necessary, information may be shared with legal advisers, accountants, auditors and other professional advisers providing services to the business.

Legal and Regulatory Authorities

Information may be disclosed where required by law, regulation, court order or a legitimate request from an authorized governmental or regulatory authority.

We do not sell personal information to third parties.

We only share information where there is an appropriate business, contractual or legal reason to do so.

8. Passenger Identification and Travel Documentation

Private aircraft charter arrangements may require the collection and processing of passenger identification and travel documentation.

This may include passport details, nationality, date of birth and visa information.

Such information may be required by aircraft operators, handling agents, immigration authorities, border control agencies or other relevant parties to facilitate the requested flight.

Where necessary, this information will be shared with the relevant parties for legitimate travel, security, operational or regulatory purposes.

We endeavor to limit the collection and sharing of passenger documentation to information reasonably necessary for the relevant arrangement.

We take appropriate steps to protect identification and travel documentation against unauthorized access, disclosure or misuse.

Where particular information is required to fulfill a booking or comply with a legal requirement, failure to provide it may mean that we or the relevant aircraft operator cannot proceed with the requested arrangements.

9. Information Provided by Third Parties

In certain circumstances, Mason Givano may receive personal information from individuals other than the passenger concerned.

This may include:

  • Personal assistants.
  • Executive assistants.
  • Family offices.
  • Corporate representatives.
  • Travel coordinators.
  • Other authorized individuals arranging travel on behalf of clients or passengers.

We may also receive relevant information from aircraft operators, aviation partners, business information providers, professional networks and publicly available sources, where appropriate.

Information received may include names, contact details, professional information, passenger details, travel requirements and booking information.

Such information may be used to prepare quotations, coordinate itineraries, arrange bookings and fulfill relevant travel requirements.

Individuals providing passenger information are expected to have the appropriate authority to share such information for the purposes of the requested arrangements.

Where required by applicable data protection legislation, we will take reasonable steps to ensure that the relevant individuals are informed about how their personal information is processed, including the source or category of source from which their information was obtained.

10. International Transfers of Information

Mason Givano provides services to clients internationally. Private aviation arrangements may involve aircraft operators, passengers, service providers and other organizations located in different countries.

As a result, personal information may need to be transferred to or accessed from countries outside the United Kingdom.

Where a transfer is subject to UK GDPR international transfer requirements, the data controller identified at the end of this policy will ensure that an appropriate transfer mechanism is in place.

Depending on the destination and circumstances, this may include:

  • Transfers to countries covered by applicable UK adequacy regulations.
  • Appropriate safeguards, including the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses, where applicable.
  • Other legally recognized transfer mechanisms or exceptions permitted under applicable law.

Where required, we will assess the relevant transfer arrangements and implement additional protections where appropriate.

Individuals may contact us to request further information about relevant international transfers and the safeguards used. Where appropriate, we will explain how a copy of the relevant safeguards can be obtained.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.

Retention periods will depend on the nature of the information, the purpose of processing and any applicable legal, regulatory, accounting or contractual requirements.

Our retention approach will take account of the following:

  • Inquiries and quotations: Retained for the period reasonably necessary to respond to the inquiry, manage follow-up communications and maintain appropriate business records. Information relating to inquiries that do not proceed will be reviewed periodically and deleted when no longer required.
  • Confirmed bookings and passenger information: Retained for the duration of the relevant booking and any subsequent period reasonably necessary to address disputes, complaints, contractual matters or legal requirements.
  • Passport and identification documents: Retained only for as long as necessary for the relevant travel, operational or regulatory purpose, subject to any applicable legal retention requirement. Documents no longer required will be securely deleted or disposed of.
  • Financial and transaction records: Retained for the periods required by applicable accounting, tax and financial record-keeping legislation.
  • Marketing information: Retained while there is an appropriate lawful basis for its use and until an applicable objection, withdrawal of consent or retention review requires the information to be deleted or restricted.
  • Website and technical information: Retained according to the purpose for which it was collected, the settings of the relevant technology and applicable legal requirements.

We will periodically review the personal information we hold and take reasonable steps to delete or anonymize information that is no longer required.

12. Data Security

We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures are intended to reflect the nature of the information being processed and the risks associated with its use.

We seek to ensure that access to passenger identification, travel documentation and other confidential information is limited to individuals and service providers who require it for legitimate business purposes.

Where third-party technology providers process information on our behalf, we take appropriate steps to ensure that suitable contractual and security arrangements are in place.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security, but we are committed to taking appropriate steps to protect the information entrusted to us.

13. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website performance and support the overall browsing experience.

These technologies may include:

Essential Cookies

Required for website functionality, security and the operation of essential features.

Analytics Cookies

Used to understand visitor behavior and website performance.

Performance Cookies

Used to monitor website operation and improve the user experience.

Marketing Cookies

Used to support advertising and marketing activities, where applicable.

Where required by law, we will obtain your consent before placing non-essential cookies or using similar technologies on your device.

You should be able to accept or reject non-essential cookies through the website's consent mechanism, with the ability to change your preferences later.

You may also manage certain cookie settings through your browser, although disabling some cookies may affect website functionality.

For further information about the specific cookies used on our website, their purposes and their durations, please refer to our Cookie Policy and cookie preference settings.

14. Your Data Protection Rights

Under the UK GDPR and other applicable data protection legislation, you may have certain rights regarding your personal information.

These may include:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may request that inaccurate or incomplete personal information be corrected.

Right to Erasure

You may request the deletion of personal information where the relevant legal conditions are met.

Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability

You may request a copy of certain personal information in a commonly used electronic format where applicable.

Right to Object

You may object to certain types of processing, including processing based on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing. If you object, we will stop processing your information for that purpose.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

These rights are subject to applicable legal conditions and exemptions.

To exercise any of these rights, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

15. Marketing Communications

We may contact clients and prospective clients with relevant information about Mason Givano, our services and private aviation offerings.

The legal requirements for marketing may differ depending on the type of recipient and communication channel.

For example, electronic marketing to individual subscribers is generally subject to PECR consent requirements, subject to applicable exceptions. Different rules may apply to marketing sent to corporate subscribers.

Where we rely on legitimate interests for business-to-business marketing, we will consider the individual's reasonable expectations and rights, provide appropriate privacy information and respect objections.

We will not send electronic marketing where consent is legally required unless the necessary consent has been obtained or a valid exception applies.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us directly.

You may also object to direct marketing through other communication channels.

Opting out of marketing communications will not affect communications necessary to manage an existing inquiry or confirmed charter booking.

16. Automated Decision-Making

We do not currently make decisions producing legal or similarly significant effects on individuals solely through automated processing or profiling.

If this changes, we will update this Privacy Policy and provide any additional information and protections required under applicable data protection legislation.

17. Children's Privacy

Our services are primarily intended for adults and businesses arranging private aircraft charter services.

We do not knowingly collect personal information directly from children through our website without an appropriate legal basis and, where required, parental or guardian involvement.

Where passenger information relating to minors is required for a legitimate charter booking, it may be provided by an authorized parent, guardian or responsible adult and processed only as necessary to facilitate the relevant travel arrangements.

18. Third-Party Websites

Our website may contain links to external websites, platforms or services operated by third parties.

These websites operate independently of Mason Givano and may have their own privacy policies and data handling practices.

We are not responsible for the privacy practices or content of external websites.

We encourage visitors to review the relevant privacy policies before providing personal information to third-party platforms.

19. Complaints and Regulatory Rights

If you have concerns about how Mason Givano handles your personal information, we encourage you to contact us in the first instance so that we can investigate and attempt to resolve the matter.

Under applicable data protection legislation, you may also have the right to lodge a complaint with the relevant supervisory authority.

For individuals whose personal information is protected under UK data protection legislation, this includes the Information Commissioner's Office (ICO).

Further information is available at:

https://ico.org.uk/

Individuals located outside the United Kingdom may also have the right to contact the relevant data protection authority in their country of residence, where applicable.

20. Changes to This Privacy Policy

Mason Givano may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or applicable legal requirements.

Any updated version will be published on this website, together with a revised last updated date.

Where required, we will take appropriate steps to inform individuals about material changes to how their personal information is processed.

We encourage visitors and clients to review this page periodically to remain informed about how their personal information is handled.

21. Company Information and Contact Details

Mason Givano is the trading name and customer-facing brand of MG Aviation Ltd, a company incorporated in the United Kingdom.

MG Aviation Ltd is the legal entity responsible for operating the Mason Givano brand and providing its private aircraft charter brokerage services.

For the purposes of applicable data protection legislation, MG Aviation Ltd is the data controller responsible for the processing of personal information described in this Privacy Policy.

For questions about this Privacy Policy, how your personal information is processed or to exercise your data protection rights, please contact us.

Mason Givano

Registered legal entity: MG Aviation Ltd

Privacy contact email: info@masongivano.com

Website: masongivano.com